Novuna Finance - Pay by Finance

Leica Store Manchester is delighted to offer 12 & 24 month finance, Buy now Pay Later and 0% Finance (on selected equipment) on Leica Cameras, lenses and accessories. 

Novuna Pay by Finance

FAQ

Qualifying for Credit

You must:

  • Minimum age of 18 years old
  • UK resident of more than 12 months
  • Own personal bank account from which a Direct Debit can be taken
  • Permanent employment, working minimum 16hrs per week
  • Self employed
  • Retired person
  • On disability allowance
  • Registered carer
  • Unemployed & ‘house person’ (with consent of co-habiting working partner)

Complaints

On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;

Phone: 0161 834 7755

Email: ben@leicastoremanchester.com

Address: 9 Police Street, Manchester, M2 7LQ

If your complaint relates to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna.
Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can't reach an agreement

If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.

They can be contacted in the following ways:

Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0300 123 9 123

E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service www.financial-ombudsman.org.uk

Credit subject to status and affordability. [Stephens Premier Limited] FRN: [674655] trading as [Leica Store Manchester] are authorised and regulated by the Financial Conduct Authority.
We are a credit broker not a lender – credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC. Terms & Conditions Apply. The register can be accessed through http://www.fca.org.uk